Cloud Automize strengthens clients and business at timengo
Significantly enhanced insights and intelligent recommendations through Cloud Automize enable timengo to provide effective and proactive guidance to Danish Microsoft 365 clients.
Cloud Automize is now instrumental to the effort of strengthening clients’ security and compliance efforts – and is considered an essential part of timengo’s strategy for growth.
At timengo—a leading Danish provider of cloud-based IT solutions—Cloud Automize has become a crucial component of the company’s strategy, growth, and business development, especially in securing clients with qualified guidance regarding their Microsoft 365 installations.
“Microsoft 365 is, in many ways, an extraordinarily versatile and powerful platform for consolidating collaboration, productivity, and IT security across an organization. Especially in the realm of cybersecurity, there are numerous complex configuration options. Consequently, most companies only utilize a fraction of the security features they pay for with Microsoft 365,” says Glenn Nørgaard, CEO at timengo.
“From our perspective as an IT partner, it was extremely time-consuming to assess whether a specific client’s Microsoft 365 configuration was optimally set up. Added to this was the need for an overview of whether specific compliance goals were being met. In this respect, the Cloud Automize tool has made a huge difference for us and our customers,” he adds.
A simple solution to a complex need
“Cloud Automize automates the overview and recommends specific actions for maximum impact on each client’s Microsoft 365 concerning compliance and cybersecurity,” says Morten Chabané Schmidt, cloud advisor at timengo.
Timengo’s diverse client portfolio includes companies that may need to comply with frameworks such as NIS2, the AI Act, or DORA, as well as GDPR. Cloud Automize consolidates the overview and delivers precise recommendations for improvements based on each client’s specific needs, drawing on CIS 18 controls within Microsoft 365, Edge, Office, and Windows 11.
“Earlier, it was demanding and time-consuming for us to gain an overview of clients’ compliance status in Microsoft 365. But with Cloud Automize, we can quickly identify exactly where we need to focus. We receive precise optimization suggestions, and our clients gain better control and confidence. Furthermore, we can quantify the value of each action to document our efforts over time,” Morten Chabané Schmidt adds.
Automation with built-in expertise saves time
With Cloud Automize, timengo can offer clients a managed service that continuously maintains cybersecurity at a high level. By collecting configuration data across the Microsoft 365 platform and combining them with expert insights and recommendations, the tool provides a clear and exact review of the client’s status with a red/yellow/green indicator and a 0-100% score.
For each element, there is specific guidance on what needs to be adjusted and the impact of each possible configuration change on users and the IT department.
“This makes the task much easier for me as an advisor. It also makes it much more manageable for the client to assess and make informed decisions about possible improvements in close cooperation with me,” says Morten Chabané Schmidt.
The platform also enables clients to benchmark their compliance against CIS 18 with a score – and to receive concrete suggestions for changes to achieve compliance.
“In just a few hours, I can collect data, review the benchmark, and prepare a to-do list of what is required to make the client’s Microsoft 365 compliant with CIS 18. This would be impossible without Cloud Automize. Just the CIS 18 requirements alone amount to almost 3,000 pages, so being able to develop a specific action plan on the same day is incredible. It would take weeks of work to do it manually,” he estimates.
Flexible guidance and operational gains
Additionally, Cloud Automize enables timengo to tailor its guidance to each client’s specific needs.
“We can offer both an advisory service – where the client executes the tasks themselves – and a service where we handle the practical implementation,” explains Morten Chabané Schmidt. This flexibility allows timengo to accommodate clients with varied needs, resources, and internal competencies.
Automated reporting from Cloud Automize also helps clients maintain continuous monitoring of relevant compliance- and IT security configurations with minimal resource use.
Cloud Automize as a foundation for business development
As a tool, Cloud Automize has improved timengo’s service offerings and makes it possible for the company to develop and expand its business. Today, a significant portion of timengo’s revenue is linked directly to services provided with Cloud Automize as the key enabler.
Additionally, the tool has enabled timengo to deliver their Evergreen service, a continuous update and maintenance plan focused specifically on Microsoft 365.
This approach allows clients to keep their installations up to date with the latest security standards and quickly adapt to changing compliance requirements – all while ensuring quality and up-to-date insights into exact statuses and goals.
Glenn Nørgaard highlights how Cloud Automize allows for a higher level of customer satisfaction and retention.
“We can offer clients a rolling service that continuously updates them and ensures compliance with current standards. This gives us a crucial advantage in the market and enables us to expand our customer base.”
Enhanced quality, collaboration, and documentation
In addition to the benefits for timengo itself, Cloud Automize is a tool that helps the company act as a trusted security partner for its clients.
The platform consolidates all necessary information about settings and permissions in Microsoft 365, allowing timengo to provide clients with an organized overview and a concrete action plan that optimizes security and compliance. At the same time, all actions are automatically documented from day one.
“Cloud Automize allows us to deliver quality in our advisory services in a way that would otherwise require substantial resources,” says Glenn Nørgaard.
“Today, Cloud Automize effectively constitute a large part of the foundation that enables us to grow and scale our business. About 25% of our clients actively use Cloud Automize, and the number is continuously growing,” he adds.